AT&T Customer Service Representative Texas Management Firm New Braunfels, TX We are a sales and consulting agency located in the San Antonio area and are partnered with the AT&T product campaign. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth of our entry-level AT&T Customer Service Representative team, our agency has been garnished, and our longest-standing client has entrusted us with the roll-out of their newest product line: AT&T Wireless and Home. Their tagline “Connecting Changes Everything” can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss, and personal way. We are looking for someone to join our entry-level AT&T Customer Service Representative team to assist in the new product and service rollout. We firmly believe in hiring an AT&T Customer Service Representative who exhibits a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty. Responsibilities of our AT&T Customer Service Representative : Establish the initial relationship with new customers to properly position AT&T Home products to each individual based on their wants and needs Educate customers on the rollout of these products and the new technology that supports them Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required Drive customer engagement from initial contact through the point of sale to delivery of products Communicate effectively within the Customer Service team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout Recommended traits of an entry-level AT&T Customer Service Representative : High school diploma and/or GED equivalent 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately A student mentality to learn on the job from the entry level and the drive to continue the development of oneself and the company Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service An empathetic and compassionate disposition displayed while working with customers Job Type: Full-time Pay: $800.00 – $1,200.00 per week Benefits: On-the-job training Professional development assistance Shift: 8 hour shift Work Location: In person