CIS – IT Support Apprentice
OREGON EMPLOYMENT DEPARTMENT
BEAVERTON, OR
Job Details
ONET Code:
15-1232.00
Job Posted:
March 20, 2025
Summary
CIS – IT Support ApprenticeOREGON EMPLOYMENT DEPARTMENTBEAVERTON, ORJob DetailsONET Code:15-1232.00Job Posted:March 20, 2025SummaryJob Listing ID: 4235669 Job Title: CIS – IT Support Apprentice Application Deadline: 06/17/2025 Job Location: BeavertonDate Posted: 03/20/2025 Hours Worked Per Week: 40 Shift: Day Shift Duration of Job: Full Time, more than 6 months You may contact this employer directly.(Obtain the contact information to print or add to your jobs.)Job Summary: Cognizant Apprenticeship Program – IT Support TechnicianApprenticeship: Program OverviewCognizant Apprenticeship Program is officially registered and recognized by the Department of Labor (DOL). Every graduate of our Registered Apprenticeship program receives a nationally recognized credential from the DOL.The IT Support Technician apprenticeship program is a one-year paid learning experience; in which new hires are required to successfully complete specific learning hours and on-the-job training to ensure success in their new role and pass technical assessments along the way.Upon graduating and receiving a certificate from the apprenticeship program, Associates will be eligible for continued employment with Cognizant based on education, work experience, technical assessment, performance evaluation, and client engagement.Position OverviewBy joining Cognizant as an IT Support Technician Apprentice, new hires will work within the Cloud, Infrastructure & Security (CIS) practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role including regular interactions with various client managers.New hires will get trained in specific technical skills to enhance core competency skills and grow their career. Throughout the first year at Cognizant, we will closely monitor progression and offer coaching, training, and support to help achieve long-term career goals at Cognizant.ResponsibilitiesOpen to relocating within the U.S. for future assignments as required by business needsWilling to work based on client needsWilling to work onsite all five days, Monday through FridayWork in a 24/7 rotation shift, meaning shift start and end times will vary and will often commence and/or end outside of normal business hoursProvide first level support and resolution for Cognizant products, internal associates, and clients – including working on assigned tickets with a focus on account provisioning and troubleshootingTroubleshoot hardware & software related issues on Laptop, desktop, Display monitors, Docking station and all Peripherals.Work on New Employee IT Onboarding process by preparing their laptops, Desktops & Peripherals to be ready on Day 1 of their employment.Work on IT Asset retrieval from Users during their offboarding process.Answer and respond to inbound calls or electronic requests from end-users regarding incidents and log and track all incidents and requestsCreate detailed notes of the problem the user is experiencing, find steps they can take to fix the issue, manage the flow of incoming support requests, and update into the service desk… For full info follow application link.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Job Classification: Computer User Support SpecialistsAccess our statewide or regional occupation report for more information about wages,employment outlooks, skills, training programs, related occupations, and more.CompensationSalary: Depending on ExperienceJob RequirementsExperience Required: At least 1 yearEducation Required: Associates Minimum Age: N/A Gender: N/A