Customer Service Representative (Bilingual) Sharpened Image, Inc. Union, NJ 07083 • Hybrid work We are seeking Customer Service Representatives for our Union, NJ location . Must have at least 6 months of previous call center experience. This is a long term contract based position. Pay Rate: $18.50/hr. paid on a weekly basis. Along with submitting your resume for this position, please complete the Assessment Enclosed: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=dc15ae75686ba331 Test ID Code: dc15ae75686ba331 Essential Duties and Responsibilities include the following. Other duties may be assigned. Assists customers with the account opening process Accurately explains the terms/conditions and policies/procedures relating to the account Processes account payments, perform cash out process at end of shift Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer Performs account maintenance, including account changes, adjustments, and statement requests Contacts customers for additional account information Assists in problem correspondence as required Prepares reports including CSR Daily Activity report and cash out report Schedule 9:00AM-5:30PM (First 8 weeks are in office and then its remote.) Requirements: Must have exception customer service skills High School Diploma Preferred We issue a background check and drug screening. Job Type: Contract Pay: $18.50 per hour Benefits: On-the-job training Paid time off Work from home Shift: Day shift Morning shift Rotating shift People with a criminal record are encouraged to apply Work Location: Hybrid remote in Union, NJ 07083