As a Site Manager, your role is to oversee and manage the overall operations of a café. You are responsible for ensuring smooth day-to-day functioning, maintaining high-quality service, and creating a positive experience for customers. You are responsible for management, oversight and coaching of the team in line with the companies values and to deliver on the companies missions.

Responsibilities

Overall Duties:
 
         Leadership and Team Management:
  •  Provide leadership, guidance, and support to café staff,
  • Recruit, train, and develop a skilled and motivated team.
 
         Operations Management:
  •  Oversee all aspects of café operations, including opening and closing procedures, scheduling, and inventory management.
  •  Monitor and manage the cafe’s financial performance,
         Customer Service and Guest Experience:
  • Maintain a strong focus on exceptional customer service and guest satisfaction.
  • Interact with customers, address their concerns or feedback, and resolve any issues
 
         Menu and Product Management:
  • Placing & Receiving orders
  • Manage inventory levels, track product usage, and coordinate with supply chain management
 
         Financial Analysis and Reporting
 
         Vendor and Supplier Management
         Health and Safety Compliance

Skills

The ideal candidate is approachable, has great attention to detail, boundless energy, enjoys rolling up their sleeves, and has a passion for people development and leadership. They have and exemplify the “Momentum” approach with a “do whatever it takes” attitude. 
Minimum (Knowledge, Skills, and Abilities)
  • Minimum one year of retail or six months of specialty coffee experience. Previous supervisory experience preferred.
  • Basic computer skills required.
  • Well-organized and detail-oriented and able to multi-task.
  • Exceptional listening and communication skills.
  • Must have good written English communication skills
  • Possesses a polite, engaging personality.     
  • Desire to continue learning about food and beverage preparation.
  • Commitment to customer satisfaction and service excellence.
  • Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

Qualifications

Minimum Qualifications (Knowledge, Skills, and Abilities)
·       Minimum high school diploma or equivalent. Minimum one year of retail or six months of specialty coffee experience. Previous supervisory experience preferred.
·       Basic computer skills required.
·       Must be able to work overtime, including weekends, evenings and special events as needed.
·       Well-organized and detail-oriented and able to multi-task.
·       Must have excellent verbal and written English communication skills
·       Must have a valid driver’s license
Physical Demands and Work Environment
·       This position will require frequent standing and use of hands and arms.
·       Must be able to lift up to 30lbs and frequently bend and twist from the waist.
·       Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
·       Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.
·       Regularly required to handle food, hot beverages, and work with sharp objects.
·       This position will be required to visit various sites in the Chicago area
·       This positions requires a vehicle to perform the duties

Security Clearance Requirements

N/A

Eligibility to Work Requirements

  • Must be at least 18 years old,
  • High School Diploma or GED, or other HSE, and
  • Physically capable of performing essential functions of the job
  • Authorized to work in the United States

Required Documentation

  • Valid driver’s license
  • Acceptable Documents to Determine Identity and Employment Eligibility 

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