Plumbing Manager Artic Air Conditioning & Home Services Palatka, FL 32177 Artic Air Conditioning & Home Services is now Hiring a Plumbing Manager to join our Team! Artic Air Conditioning and Home Services is a Palatka based HVAC contractor that provides service, installation and maintenance service throughout Palatka, St. Augustine, and the Northeast Florida Region including Putnam, Duval, St. Johns and Alachua counties. We are a family owned and operated business which has been providing Five Star HVAC (Heating, Ventilation and Air Conditioning) services for over 60 years! We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems. Job Overview As our Plumbing Manager you will oversee the daily operations within the plumbing department, ensuring plumbing projects are completed efficiently and to the highest standards of quality. Our ideal candidate will be skilled in leading a team of service professionals ensuring exceptional customer service and department performance. This role requires strong leadership and extensive experience in high volume plumbing management. What We Offer Competitive Pay ($80-$110K DOE) Work life balance 80% Company Paid Medical Insurance Dental, Vision, Short-Term and Long-Term Disability 401K Program w 4% company match 2 Weeks PTO Paid Holidays Vehicle, cell phone, laptop, gas card etc. Paid Training to help you grow individually and professionally Employee Assistance Program (EAP) Responsibilities Oversee daily operations of the plumbing business, ensuring efficiency, quality, and consistency in service delivery Manage department to improve work quality, revenue, reduced callbacks Assist with pricing strategies to ensure competitiveness and profitability Monitor and manage budget, expenses, and financial performance, working to increase profitability and reduce costs Lead, motivate, and manage a team of plumbing technicians and apprentices Oversee hiring, training, and performance management of plumbers ensuring a skilled and high-performing team. Conduct regular department meetings to convey expectations, resolve challenges and to motivate team members Maintain accurate records of plumbing jobs, including plans, permits, and invoices Ensure the delivery of top-notch customer service by overseeing job quality, customer interactions, and resolving escalated customer concerns Develop and implement customer retention strategies to build strong, long-term relationships. Set and achieve growth targets and business development initiatives Oversee safety programs and practices to ensure the safety of staff and customers Ensure compliance with all local, state, and federal regulations and industry standards. Ensure that all equipment and vehicles are well-maintained and compliant with regulations Additional duties as assigned Qualifications Minimum of 10 years of experience in residential plumbing 5 years in a residential supervisory or managerial role In depth knowledge and proficiency in in high volume service and install Hands-on experience with jettings, spot repair, septic repairs/installs, and main drains etc Strong leadership, problem-solving, and communication skills Prior experience managing a large group of employees preferred Success in driving revenue/targeted quotas attainment for a division Knowledge of plumbing industry standards, regulations, and best practices is a plus Excellent computer skills needed including Microsoft Suite and Excel Service Titan Experience (Preferred) Must be able to pass a background check, and drug tests prior to and throughout employment. Long-Term Employment Opportunity EOE Job Type: Full-time Benefits: 401(k) 401(k) 4% Match 401(k) matching Company truck Dental insurance Disability insurance Employee assistance program Fuel card Health insurance Life insurance Paid time off Professional development assistance Vision insurance Schedule: Day shift Supplemental Pay: Bonus opportunities Work Location: In person