Service Advisor Apprentice
TOYOTA ON EDENS
NORTHBROOK, IL
Job Details
ONET Code:
43-4051.00
Job Posted:
March 19, 2025
Summary
Service Advisor Apprentice 3.3 3.3 out of 5 stars 1530 Frontage Road, Northbrook, IL 60062 Description: Position: Service Apprentice Advisor Schedule: Full-time (40 hours/week) – Monday, Wednesday, Thursday, Friday, Saturday Hourly Rate: $18.00 per hour Internal Growth Opportunities: Yes – We offer plenty of room for advancement within our organization. Are you a customer-focused individual with a passion for helping others? Join our team as a Service Apprentice Advisor ! In this role, you will serve as the first point of contact for customers, greeting them with a warm welcome, introducing them to our service offerings, and scheduling their first service appointment. When not greeting customers in person, you will be making outbound calls to connect with customers on recall lists or those with check engine lights or maintenance reminders via connected services. Your role will be vital in providing outstanding customer service and ensuring that customers’ needs are met. We are looking for a reliable and personable individual to contribute to our customer service experience and help maintain long-lasting relationships with our customers. Key Responsibilities: Meet and greet customers upon the purchase of their new vehicle and introduce them to our services. Schedule customers’ first service appointment and ensure they feel comfortable with the process. Make outbound calls to recall lists, customers with check engine lights, inactive customers with special offerings or those with maintenance lights through connected services. Provide exceptional customer service and support both in-person and over the phone. Assist with other customer-related tasks as needed. Benefits: Starting pay of $18.00 per hour. Full-time, stable 40-hour workweek. Internal growth and advancement opportunities. Comprehensive training and ongoing support. If you are enthusiastic about working in a fast-paced environment with a focus on customer satisfaction, we would love to meet you! to join our team and start your career in the automotive service industry. To apply, please apply today! We look forward to hearing from you! TOE123 Requirements: Excellent customer service skills. Strong phone communication skills and ability to engage with customers effectively. Basic computer skills (scheduling, data entry, etc.). Ability to multitask and stay organized. Positive attitude and willingness to learn. Prior customer service experience is a plus but not required.