Customer Service Representative ODIN Works 11350 West Executive Drive, Boise, ID 83713 Location: This position is fully on site at our Boise facility, no remote or hybrid options. Position Summary: We are seeking a knowledgeable and customer-focused Customer Service Representative to join our close knit, fun, and innovative team at ODIN Works. We are a leading manufacturer of AR-15, AR-10, and AR-9 products and accessories in Boise. The ideal candidate will have a strong background in customer service, excellent communication skills, and a basic understanding of firearms. This role involves handling customer inquiries, providing product information, assisting with sales orders, troubleshooting, handling warranty claims, and ensuring an exceptional customer experience. Key Responsibilities: Customer Support: Address customer inquiries via phone, email, and chat, providing prompt, accurate, and helpful responses. Product Knowledge: Maintain a thorough understanding of the company’s products, including specifications, functionality, and proper use. Educate customers on product details, features, and safe operation. Issue Resolution: Troubleshoot and resolve customer issues, including product malfunctions, warranty claims, and service requests, ensuring customer satisfaction and retention. Order Processing: Assist customers with placing orders, processing returns, tracking shipments, and managing exchanges. Documentation: Accurately document warranty claims. Cross-Department Coordination: Work closely with sales, assembly, and engineering to resolve complex issues and maintain a seamless customer experience. Customer Education: Provide guidance on product usage, maintenance, and care to enhance customer experience and promote safe handling practices. Qualifications: Proven experience in customer service or a related field; experience in the firearms industry is preferred. Basic knowledge of firearms and firearm safety practices. Excellent communication skills, both verbal and written. Proficiency with QuickBooks and Microsoft Office Suite a plus. Strong problem-solving skills and ability to handle difficult conversations professionally. Must be able to own firearms. Job Type: Full-time Pay: $15.75 – $18.50 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Education: High school or equivalent (Preferred) Ability to Commute: Boise, ID 83713 (Required) Work Location: In person