An IT Apprentice will be part of an extensive and wide-ranging training program with exposure to a variety of specialized technology disciplines including but not limited to, Network Engineering, Systems Engineering, Database Administration. An Apprentice will receive support from managers and mentors through hands-on training, with the intention to learn, develop and demonstrate new knowledge.

Responsibilities

  • Act as initial contact for all internal customer and provide user-level technical support for hundreds of users in offices around the world
  • Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices
  • Support installation and upgrades to hardware and software, and other peripheral devices
  • Support with computers, building and configuring hardware and software, troubleshooting, virus removals, etc
  • Provide support to hundreds of internal and external users in offices around the world
  • Assist with the implementation of new technology, and support projects as needed
  • Assist with documentation of systems, standard operating procedures and audits
  • Investigate user issues, identify root-cause, provide solutions, and escalate as needed
  • Maintain confidentiality with the business information being processed, stored, or accessed by end-users on the network
  • Perform other duties as needed

Qualifications

  • A general understanding of, and demonstrated affinity for, PCs and related technologies (networking, databases, VMs, Linux, etc.)
  • User level knowledge of Windows, and basic experience with MS Office
  • Tech certifications (A+, Network+, etc.) preferred
  • Perform all work and activities with honesty and integrity
  • Take personal responsibility for productivity, quality and timeliness of work
  • Effectively communicate (and listen) clearly, professionally, politely and persuasively in all situations; respond well and in a reasonable, timely manner
  • Challenge conventional practices and use creativity and information to lead, innovate, problem solve, and implement ideas to contribute to the growth of the organization
  • Support and meet company/department goals and core values
  • Collaborate with co-workers to achieve common goals

Learn more