Front office Customer Service Representative
CARAVAN SUPPLY COMPANY
MEMPHIS, TN
Job Details
ONET Code:
43-4051.00
Job Posted:
March 12, 2025
Summary
Front office Customer Service Representative Caravan Supply Company 3921 Delp Street, Memphis, TN 38118 CUSTOMER SERVICE REP (CSR) Requirements: Ability to use computer to store, retrieve and process information, operate and generally maintain office machines; copier, postage machine, printers, and computers Have general product knowledge and good communication skills Keep accurate and current files for customer service information Duties: Answer multi-line phone: direct calls, screen telemarketers, and take detailed messages for other staff. Receive office visitors and notify appropriate staff members of their arrival. Communicate with sales staff and customers in person and by phone to take and process orders. Work with “will call” customers to input, manage, and receive their orders in an accurate and timely manner. Receive and process customer signatures and payments when required. Manage and balance all funds received daily. Prepare paperwork and products for courier, UPS/FedEx/USPS shipping. Call customers with house accounts to retrieve and process orders. Calling sales staff accounts when needed due to time off or illness. Resolve customer related issues with office coordinator, sales and warehouse staff. Organize, process, print, and manage orders for future day deliveries including producing the sales orders, truck manifests, returns etc. for next day deliveries. Sort and distribute all edited sales orders and applicable paperwork. Sort and distribute incoming mail and process outgoing mail Process price changes and any clerical duties needed by other staff members. Job Type: Full-time Pay: $18.00 – $19.00 per hour Expected hours: 35 – 40 per week Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: Day shift Evening shift Morning shift No nights Work Location: In person